Moving Packages
Moving Boxes
Moving equipment
Shipping & Returns
SHIPPING & RETURNS
Dispatch
We go for excellent service and that is why we send all our orders with PostNL.
Returns
Are the products not to your liking? Then you can return it within 14 days of receipt. Please note: the return costs are for your own account, these will not be reimbursed.
How many days do I have to return my order?
After you have registered your withdrawal, you have 14 days to return your order. We recommend that you return your order as soon as possible to make the process go as smoothly as possible.
If you received a free product during a promotion and you want to return the order, don't forget to return the entire order, including the product you received for free. If the free product is not returned, these costs will still be charged.
Returning your items? Then follow the steps below:
1. Send an email to [email protected].
2. Indicate here what you want to return and the reason for return.
3. State the order date, order number, order amount, telephone number and first and last name.
4. You can return your order stating: your order number. The costs for the return are for you!
5. Return your order to
Verhuisdozenvoordeel
Archangelkade 43
1013 BE, Amsterdam.
As soon as we have received the items back, you will receive the amount (purchase amount and forwarding costs) back on your account as soon as possible.
Important: Returned items must be complete, unused and undamaged.
When will I get my money back?
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs, immediately and in any case no later than 14 days after we have been informed of your decision that you wish to withdraw from the agreement. back from us. If you only return a part of your order, the delivery costs for the outward shipment will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed to another payment method; in any case, no costs will be charged for the refund. We may withhold the refund until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. You will then receive a full refund of the purchase price, including the shipping costs of your order. NOTE! The costs for return shipment will not be reimbursed.
Do I have to pay for the return costs?
Yes, the return costs are with you as a customer.
Depreciation
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Do you still have a question?
Please feel free to contact us via email: [email protected] or call 020-2474100 on working days between 09:00 and 17:00.